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Why Do I Need A Chatbot | Chattabots

Why Do I Need A Chatbot?

One of the most important aspects of a business is its ability to find solutions to problems and answer any queries or confusion from potential customers or users. This leads to improved customer loyalty and a bolstered brand establishment. In addition to that, society is constantly moving towards a machine driven workplace where human limitation is becoming increasingly obvious. Following on from this is the customer service industry through the introduction of chatbots which have been considered as the future of customer service and management.

Chatbots can deliver the two essential requirements for any online business today – quality products and market presence. With our chatbot business solution, you can use smart AI technologies to keep your customers engaged in meaningful business to business conversations.
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Why do I need a chatbot
Both start-ups and savvy companies are now incorporating interactive agents into their daily operations, communication with customers and sales processes.
Benefits of Chatbots
Improve Customer Service

Streamline the shopping process

Personalze Communication

You are selling to the millennials

Improve a response rate

Automate repetitive tasks

Improve customer service
It remains the best option for customers not wanting to experience the following:

  • Delayed response time from operators — “Stay on the line, your call is very important to us” is an extremely vexatious phrase.


  • Search for an answer in the FAQ — as a rule, users don’t have time to scroll through multiple pages with instructions.
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Streamline the shopping process
The simplicity of using chatbots is as easy as writing a specific code or set of instructions to the chatbot which will in turn send this information to the sales department. In addition to that, the chatbot remembers your preferences and uses this information when you return.
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Personalize communication
Chabot’s have the ability to answer specific questions directly without displaying long lists of mundane information. The more attention a customer gets, the greater his desire to buy something.
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You are selling to the millennials
We are currently in the millennial age where we deal predominantly with millennial buyers, who are not impulsive buyers. Instead they prefer comparing various products and enquiring about the positives and negatives before making a purchase. Likewise, millennials prefer to use live chat over phone calls. Thus it is important that your product lines are aimed at Millennials. Introducing chatbots in your customer service will be a prudent investment.
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Improve a response rate
About 90% of questions sent from Facebook business pages remain unanswered. Chatbot responds to 100% of messages and converts more visitors into buyers.
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Automate repetitive tasks
Most customers want to get answers on the same questions, for example: When are your operating hours? Where are you located? Do you deliver? A Chatbot will confirm these questions and instantly respond to them ensuring customer satisfaction as well as reducing employees’ workloads.
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